No. Fastcomm Fixed Wireless does not require a phone line or ADSL Service. You do not need to be in an NBN Ready Area
No. Fastcomm Fixed Wireless has no Lock In Contracts. You only need to provide 1 months notice you wish to cancel your service. We will arrange for a technician to remove your fixed wireless equipment within 7 days of your service being disconnected. There is no disconnection charges on cancellation
Skilled IT retains ownership of all CPE installed at your installation address. Failure to return equipment on Cancellation of your service will attract a $300 Equipment Fee.
No. Each application is assessed as we receive them. There are a lot of external factors that may impact on the ability to receive a connection! In some cases your neighbour may be able to get access but you can not.
You should first try power cycling the CPE at our premises. Instructions on how to do this are in our support guide. If the problem persists please contact support.
You can change your plan at any time via logging into the Customer Portal. Plan changes take effect from the next billing cycle.
If you want to take your account with you then we will simply set you up at your new premises (if serviceable). A relocation fee will apply to have your service moved. If you want to cancel your plan then you will need to pay out the remainder of the plan.
Fastcomm strive to ensure you are getting the best customer service possible. If you feel that we have not treated you with respect or have failed to deliver on our promises then want to know. Please email us at complaints@skilled-it.com.au. We will endeavour to solve the problem as quickly as possible.