Support Guides | Fastcomm

Contact support by email, phone or your Customer Portal.

Got technical issues? Please read our FAQ’s and try a power cycle. Many issues are solved by a power cycle of your router saving you time spent talking to us.

Our support operating hours are Monday to Friday 9:00am to 5:00pm, with limited email support available outside of these hours for technical faults. You can also log into the Customer Portal and log a Support Ticket.Outside of the operating hours in relation to a technical fault, we will respond as promptly as possible.

Power Cycle

Please follow the steps below to perform a full power cycle.

Step 1

Locate the Fastcomm Fixed Wireless wall plate and turn the power cable

Step 2

Wait 30 Seconds and turn the power back on

Step 3

Turn your Router off by pressing the power button (Do Not hold the reset button as this will reset the router)

Step 4

Wait 30 Seconds before powering the Router up again.(Please be aware it can take up to 5minutes for the service to reconnect.)