Contact support by email, phone or your Customer Portal.
Got technical issues? Please read our FAQ’s and try a power cycle. Many issues are solved by a power cycle of your router saving you time spent talking to us.
Our support operating hours are Monday to Friday 9:00am to 5:00pm, with limited email support available outside of these hours for technical faults. You can also log into the Customer Portal and log a Support Ticket.Outside of the operating hours in relation to a technical fault, we will respond as promptly as possible.
Please follow the steps below to perform a full power cycle.
Locate the Fastcomm Fixed Wireless wall plate and turn the power cable
Wait 30 Seconds and turn the power back on